How It Works — Fulfillmate
How It Works

From Your Factory
to Their Front Door

A structured, transparent process designed to eliminate surprises. Full visibility at every stage — from the moment your product leaves the factory to the moment it reaches your customer.

Fulfillmate fulfillment process
The Fulfillment Process

Five Steps. Full Visibility. No Surprises.

Every order follows the same disciplined flow. You're notified at every milestone so you always know exactly where things stand.

Ship Products to Our Warehouse

Send your inventory to our facility. We coordinate with your freight forwarder and notify you when the shipment is on its way and upon port arrival.

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2

Receive, Scan & Verify

Your inventory is received, verified against the purchase order, scanned into our WMS (Extensiv), and checked into allocated storage. You're notified instantly.

Orders Flow In Automatically

Orders from your shopping cart (Shopify, Amazon, WooCommerce, TikTok Shop, etc.) are received automatically via our 150+ integrations.

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4

Pick, Pack & Quality Check

Your order is picked, packed to your exact specifications (custom inserts, branding, kitting), quality-checked, and labeled for shipment.

Ship & Deliver

Orders are dispatched via optimized carrier routing. You receive shipping confirmation with tracking, and a final notification upon successful delivery.

5
Client Onboarding

A Structured Path From Agreement to Go-Live

Every phase is designed to reduce risk, eliminate ambiguity, and establish operational accuracy before a single order ships.

Phase 1 Alignment & Setup
1

Execute Fulfillment Agreement

Agreement reviewed and signed by both parties, confirming scope, pricing, service levels, and operational terms.

Partnership formally established
2

Complete Client Information Form

Detailed business information, billing details, shipping preferences, and special handling requirements submitted.

Operational profile established
Phase 2 System Configuration
3

SKU Data Submission

SKU template completed with dimensions, weight, barcodes, bundling, and handling notes.

Product data ready for upload
4

Extensiv Account Activation

Client profile created in Extensiv (3PL Warehouse Manager). User access invitations sent.

Client gains system visibility
5

SKU Import & Configuration

All SKUs, bundles, aliases, and product rules uploaded and validated within Extensiv.

Accurate inventory structure live
6

eCommerce Integration

Store(s) integrated with Extensiv for automated order transmission and real-time inventory sync.

Orders flow automatically
Phase 3 Operational Testing
7

Shipping Setup & Test Orders

Carrier services configured. Test orders processed end-to-end confirming pick, pack, label generation, and tracking.

Verified order flow confirmed
8

Packing Standards Confirmation

Review and approval of packaging materials, branding elements, inserts, kitting processes, and special instructions.

Approved packing SOP documented
9

Pre-Go-Live Readiness Review

Internal and client meeting to confirm system setup, inventory ETA, integration status, and operational readiness.

Formal approval to go live
Phase 4 Go Live & Stabilization
10

Go Live

Transition from testing to live fulfillment. Customer service team introduced as your primary support contact.

First live orders processed
11

First Invoice Review

After the first billing cycle, invoice reviewed with you to ensure full clarity on pricing, storage, and shipping charges.

Billing transparency confirmed
What You Get

Built for Brands That View Logistics as a Growth Lever

Every partnership comes with these operational standards baked in from day one.

Real-Time Visibility

Full access to our WMS client portal with live inventory levels, order status, and shipment tracking across every channel.

Dedicated Support

A named account manager and customer service team that knows your brand, your products, and your standards.

Defined SLAs

Clear service-level commitments on processing times, accuracy rates, and communication standards — no ambiguity.

Frequently Asked Questions

Got Questions? We've Got Answers.

We integrate seamlessly with 150+ order management systems including Shopify, WooCommerce, Magento, Amazon, TikTok Shop, and more. Our WMS client portal gives you full visibility across every order from inventory to delivery.
We follow a structured onboarding process: discovery call, systems integration, inventory transfer coordination, test orders, and go-live. Most brands are fully operational within 2-3 weeks depending on complexity.
We operate managed sites in San Diego, CA (West Coast HQ) and Hickory, NC (East Coast), with managed sites across Canada and Australia. Our East Coast facility is proximate to the ports of Charleston and Wilmington, and our West Coast site serves the ports of Los Angeles and Long Beach.
Absolutely — this is one of our core specialties. Our USA Gateway program covers everything from international freight forwarding and customs clearance to marketplace setup and go-to-market strategy. We've helped dozens of Australian and international brands successfully enter the US market.
We work with brands at every stage — from startups doing 1-2 pallets through our Launchpad program, to enterprises managing thousands of monthly orders. We're built to scale alongside you.
Yes — we offer comprehensive Amazon FBA prep including labeling, polybagging, bundling, and compliance with Amazon's packaging requirements. We also support FBM sellers and can manage your full Amazon store setup and operations.
Our Switch With Confidence program handles the entire transition. We coordinate with your current 3PL, arrange inventory pickup, and have you shipping within 48 hours of receiving product — with zero downtime and a 90-day SLA guarantee.
Yes — our White Glove program offers carpeted, climate-controlled rooms, dedicated packing stations, specialist handling teams, and luxury packaging support. It's designed for brands where the unboxing experience IS the product experience.
Ready to Get Started?

Let's Build Your Fulfillment Strategy

Tell us about your brand and we'll show you exactly how Fulfillmate can help you scale — fast.

Book a Call → Call 619-815-5353