Privacy Policy

1. Introduction

Fulfillmate SC LLC ("Fulfillmate," "we," "us," or "our") operates the website fulfillmate.us and provides third-party logistics (3PL), warehousing, fulfillment, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

2. Information We Collect

Information You Provide Directly

• Contact information (name, email address, phone number, company name) submitted through our contact forms, booking forms, and enquiry forms
• Business information shared during consultation bookings and onboarding
• Communication records including emails, messages, and phone calls
• Newsletter and email list subscription information

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Schedule and manage consultation appointments
• Provide fulfillment, warehousing, and logistics services
• Send operational communications related to your account and services
• Send appointment reminders and service updates via SMS (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

• Service providers necessary to operate our business (GoHighLevel CRM, Extensiv WMS, Freshdesk, Google Analytics)
• Professional advisors (attorneys, accountants) when required
• Law enforcement or regulatory authorities when required by law
• With your explicit consent

5. SMS/Text Messaging

Program Name: Fulfillmate

Message Types: We send appointment reminders, booking confirmations, order updates, service communications, and operational updates to clients.

Opt-In: You consent to receive text messages from Fulfillmate when you submit a booking form, contact form, or check an opt-in checkbox on our website. Consent is not a condition of purchase.

Message Frequency: For non-clients, up to 4 messages per month related to appointment reminders (not sales). For active clients, messages are sent as needed for service communication and operational updates.

By opting in to SMS, you agree to receive text messages from Fulfillmate at the phone number you provided. You may opt out at any time by replying STOP. For full SMS terms, see our Terms of Service.

This SMS program complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and booking data are retained for the duration of the business relationship and for a reasonable period thereafter.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Fulfillmate SC LLC
1301 Charleston Regional Parkway, Charleston SC 29492
Email: [email protected]
Phone: +1 619-815-5353